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Lawsuit alleging Sweetgreen's website contains access barriers to screen-reading software, preventing blind and visually impaired consumers from accessing the company's online services.
Plaintiff
Ali Colak
Defendant
Sweetgreen Inc.
Date Filed
October 1, 2024
Date Resolved
February 7, 2025
Jurisdiction
U.S. District Court for the Eastern District of New York
Case Number
2:24-cv-00198
WCAG Level
Level AAAli Colak filed a lawsuit against Sweetgreen Inc., claiming that the company's website contains access barriers to screen-reading software used by individuals who are blind or visually impaired to access the internet. The case was filed in the U.S. District Court for the Eastern District of New York and settled in February 2025, approximately four months after filing. The lawsuit alleges that Sweetgreen's website prevents blind users from independently accessing the company's online ordering system, menu information, and other digital services. This case highlights that food service and restaurant companies must ensure their online platforms, including ordering systems and menus, are accessible to users with disabilities. As restaurants increasingly rely on digital ordering, accessibility becomes critical for equal access to services.
This case demonstrates that food service companies must ensure their digital platforms are accessible. As restaurants increasingly rely on online ordering, accessibility compliance is essential for serving all customers equally.