Frost et al. v. Petco Animal Supplies Stores Inc. - Website Accessibility

Two legally blind consumers, Clarence and Tammy Frost, filed a class action lawsuit against Petco Animal Supplies Stores, Inc., alleging that the company's website is not accessible to individuals who use a screen reader. The case was filed in the U.S. District Court for the District of Minnesota and settled in November 2024, approximately six weeks after filing. The rapid settlement suggests Petco recognized the accessibility issues and moved quickly to resolve them. The lawsuit alleges that Petco's website prevents blind users from independently accessing product information, making purchases, and using the company's online services. As pet supply retailers increasingly rely on e-commerce, accessibility becomes critical for serving all customers. This case highlights that specialty retail companies, including pet supply stores, must ensure their e-commerce platforms are accessible to users with disabilities.