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Class action lawsuit alleging KitchenAid's website discriminates against blind and visually impaired consumers by not being compatible with screen-reading software.
Plaintiff
Andrew Toro, on behalf of himself and all others similarly situated
Defendant
Whirlpool Corporation
Date Filed
January 2, 2023
Date Resolved
March 4, 2023
Jurisdiction
U.S. District Court for the Southern District of New York
Case Number
1:23-cv-848
WCAG Level
Level AAAndrew Toro filed a class action lawsuit against Whirlpool Corporation on behalf of himself and all others similarly situated, alleging that KitchenAid's website discriminates against blind and visually impaired people. The lawsuit claims that the company has not made its website compatible with screen-reading software that helps visually impaired consumers navigate websites. This prevents blind and visually impaired individuals from independently accessing KitchenAid's products, services, and information online. The case was filed in the U.S. District Court for the Southern District of New York and settled quickly in March 2023, just two months after filing. The rapid settlement suggests Whirlpool recognized the accessibility issues and moved to resolve them. This case is part of a broader pattern of website accessibility litigation targeting major consumer brands, particularly in the home appliance and retail sectors.
This case demonstrates that even well-established consumer brands like KitchenAid are vulnerable to website accessibility claims. The quick settlement suggests companies are increasingly recognizing the importance of digital accessibility compliance.
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